Skiplinks

Help Links

Interpreting service

Our Bilingual Health Advocacy and Interpreting service (BHAIS) provides a dedicated service to patients, relatives and carers who do not speak English as a first language, who use sign language or who have learning disabilities.

BHAIS facilitates face to face communication between health professionals and service users by bridging the language and cultural barrier to assist patients in achieving better access to their local health and social care services.

They also help patients to make informed choices about their health with full involvement in their care plan and treatment. The service is available by self-referral to all patients and members of the community.

Our bilingual health advocates within the team use a range of skills and knowledge in addition to their bilingual expertise. They are trained in interpreting techniques, specialist terminology and in managing three way communications. They are also a source of cultural background information.

If BHAIS are unable to respond to a specific interpreting requirement, suitable alternative options will be provided to support the patient and their family in accessing the right information.

Text Relay service available for deaf people

The Text Relay service is available for Deaf people to use. For detailed information and contact details visit the Next Generation website here

Our Bilingual Health Advocacy and Interpreting service (BHAIS) have a dedicated number for deaf people to text if they need access to emergency services via interpreters. The number is 078 1411 5999. This number is available 24hr/7 for emergency services only across Barts Health NHS Trust.

Contact us

Newham University Hospital

Advocates can be arranged by:

  • Tel: 020 7363 8132/8396
  • Fax: 020 7363 8442
  • Email: healthadvocacyservice@bartshealth.nhs.uk
  • Visit the Bilingual Health Advocacy Service, Ground Floor, Zone 12, Newham University Hospital, Glen Road, Plaistow, London, E13 8SL.

St Bartholomew's, Mile End and The Royal hospitals and Community Health Services

Advocates can be arranged by:

  • Tel: 0800 055 6359 or 020 8223 8934 (Community Health Services)
  • Tel: 020 7377 7280 (Mile End, St Bartholomew's and The Royal London)
  • Fax: 020 8223 8917
  • Email: healthadvocacyservice@bartshealth.nhs.uk
  • Visit: the Bilingual Health Advocacy and Interpreting Service, 2nd Floor, Main Building, Mile End Hospital, Bancroft Road, London E1 4DG.

Whipps Cross University Hospital

Advocates can be arranged by:

  • Tele: 020 8539 5522 ext 5156
  • Fax:  020 7363 8442
  • Email: healthadvocacyservice@bartshealth.nhs.uk
  • Visit the Bilingual Health Advocacy and Interpreting Service, 35 Willow Lodge, Whipps Cross Hospital, Whipps Cross Road, Leytonstone E11 1NR.

For further information, comments or feedback across our services please email: advocacyfeedback@bartshealth.nhs.uk

You can access this information in another language.

Footer

@NHSBartsHealth on Twitter

  • "Brilliant care and compassion. Very person centred" - great patient feedback for the Pain Clinic at St Bartholomew… https://t.co/umzjb0utyU

Follow us

  • @NHSBartsHealth on Twitter
  • Barts Health NHS on Facebook
  • Barts Health NHS on YouTube
  • Barts Health NHS on Google+

Site Information Links