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Your health record

Health records are a patient’s record of all their appointments and treatment received at any of our hospitals.

Your health record is used by the doctor, nurse or any other healthcare professional to plan your care and treatment. Information held in your record will only be shared with staff in other organisations if they are directly involved with your care and treatment e.g. your GP, Social Services, community nurses and therapy staff.

Why the trust collects information about you

Doctors, nurses and other health professionals who treat you will keep records about your health, your treatment and care. These records, known as health records or case notes, are kept in both paper and computer (electronic) formats.

Your health record may contain:

  • your personal information e.g. name, address, next of kin, ethnic origin
  • contact we have had with you e.g. clinic visits, operations
  • results of investigations e.g. X-rays, blood tests
  • letters relating to your care e.g. letter to your GP, Social Services


Your health record is kept confidential at all times and is only shared with staff so that they can effectively carryout their job. All trust staff are bound by strict professional and contractual codes of confidentiality. Wherever possible, information is anonymised so that individual patients cannot be identified.

For further information on your health records and how they are used, read the your health records and how they are used leaflet here.

Obtaining your records

To speak to someone about obtaining a copy of your information, please use the contact details below:

St Bartholomew's, The Royal London and Mile End hospitals

Information Co-ordinator's Office Health Records
Tel: 020 3594 6746/47
Fax: 020 7377 7027

Newham University Hospital

Governance Standards Support
Tel: 020 7363 9328
Fax: 020 7363 8299

Whipps Cross University Hospital

The Access Officer
Tel: 020 3416 5000 Whipps Cross ext 5198, 5197, 5667 or 6585
Fax: 020 8535 6487


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