Once a patient receives care or treatment, they are given the opportunity to state whether or not they would recommend the ward or department to friends or family if they needed similar care or treatment. Patients are invited to respond to the question by choosing one of six answers ranging from extremely likely to extremely unlikely.
Patients are asked "How likely are you to recommend our ward to friends and family if they needed similar care or treatment?"
At Barts Health we invite patients and carers to feedback online at www.iwgc.org/barts or fill in a feedback card.
If you have any questions, concerns or if you would like any further information about the Friends and Family Test, please contact our patient experience and engagement department on:
Tel: 0207 377 7495
For more information about the Friends and Family Test visit the NHS England website here.